Refund Policy

Enter your license key and the email address you used at checkout. If they match a card purchase made in the last 14 days, the refund is sent to Waffo right away, and once it confirms it, usually within minutes, the license key stops working. A subscription payment is refunded by hand: the form tells you the request was received, and we make the refund and reply within 2 business days. You don’t need to give a reason. For a Pro subscription, the form records your request, we refund the latest charge by hand and reply by email within 2 business days, and the subscription is ended too, so you are not billed again.

1. Email support@pkpassviewer.com within 14 days of your purchase (for Pro, of the latest charge).
2. Include the email address you used at checkout, or the order reference from the email with your license key.
3. You don’t need to give a reason.

You can ask for a refund within 14 days of the payment, as with a card. A USDT refund is always made by hand: the form only records your request.

• Use the form above with your license key and the email address you gave in the payment panel. The form answers “Request received”; we make the refund and reply within 2 business days. If you did not give an email address in the panel, email support@pkpassviewer.com with your license key and the transaction hash instead.
• We send the full amount you paid back to the address it came from, on the same network. The network fee you paid when you sent it is not part of the refund.
• After the refund the license key stops working.
• If you paid too little or too much, or your payment arrived after its 30-minute quote had expired, we handle it by hand: we write to the email address from the panel, or you can email support@pkpassviewer.com, and we settle it by completing the order or returning the money to the address it came from.

Cancel any time yourself in the customer portal of Waffo, our merchant of record: open pancake.waffo.ai/consumer/portal/login, enter the email you paid with, open the sign-in link it sends you, and press Cancel. You do not need to write to us. You keep access to the end of the period you paid for. If anything goes wrong, email support@pkpassviewer.com.

A card refund goes back through Waffo, our merchant of record, to your original payment method. How long it takes to appear depends on your bank or card provider. We reply to email requests within 2 business days. Whenever a refund is issued, by the form or by us, the license key is stopped, so PDF export locks again. PDFs you already made are yours to keep.

The form works within 14 days because Waffo refunds only payments that recent. Email us anyway if something is wrong. We will look at it case by case. This policy does not limit any rights you have under the consumer law where you live. See also the terms of service.